We do our best to ship as fast as possible with the best possible courier, but once the delivery leaves us and is with the courier, things are out of our control. Once your order is approved it will be sent via Royal Mail Tracked 24.
You agree to accept the responsibility of rearranging the delivery in the case of a missed or delayed delivery by Royal Mail and agree to deal with any missed or delayed deliveries directly with Royal Mail rather than with the pharmacy. For any deliveries received beyond 2 days of dispatch please contact us prior to opening to check the medication as it may be outside of the cold chain storage conditions which may effect the medication if it is bought in advance of use. Where this is due to missed deliveries due to no one accepting delivery at the delivery address you agree that you will be liable for replacement and that the delivered medication will be disposed of via a local pharmacy. Where the delay is due to Royal Mail we will contact them to claim and either send replacement or refund accordingly but only once the claim has been approved by Royal Mail.
For cold-storage items such as Wegovy/Mounjaro you agree for us to send out via Royal Mail Tracked 24 with ice packs to maintain the cold chain temperature.
Please note - the stability of the medication cannot be fully guaranteed using this method due to factors out of the control of the pharmacy and the risk and liability is accepted by you as being your risk and liability.